Shipping & Returns

Shipping Policy

1. Shipping Locations:

We offer shipping services worldwide.

2. Order Processing Time:

Once you place an order on our website, we strive to process it promptly. Orders are typically processed within 2 to 3 business days, excluding weekends and public holidays.

3. Shipping Methods:

We partner with reliable courier services to ensure timely and secure delivery of your orders. The shipping method used may vary depending on the delivery location and the size/weight of the package.

4. Estimated Delivery Time:

The estimated delivery time varies based on your location and the courier's delivery schedule. Generally, you can expect to receive your order within 7 to 14 business days from the date of dispatch. Please note that unforeseen circumstances such as weather conditions or other external factors may occasionally cause slight delays.

5. Shipping Charges:

Shipping charges are calculated based on the weight of the products and the shipping destination. The applicable shipping fee will be displayed during the checkout process before you confirm your order.

6. Tracking Your Order:

Once your order is shipped, we will provide you with a tracking number and a tracking link via email. You can use this information to monitor the status of your order in real-time until it reaches your doorstep.

7. Undeliverable Packages:

In case the courier is unable to deliver your package due to incorrect shipping address, multiple failed delivery attempts, or any other reasons beyond our control, the package will be returned to us. We will contact you to verify the shipping address and arrange for a re-delivery. Please ensure that the provided shipping information is accurate and complete to avoid any delivery issues.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the product. We will arrange for a return or replacement as per our return policy.

9. Order Tracking and Support:

For any order-related queries or assistance with tracking your package, please feel free to contact our customer support team. You can reach out to us via email, phone, or the contact form available on our website.

10. Changes to Shipping Policy:

We reserve the right to make changes or updates to our Shipping Policy from time to time. Any revisions to the policy will be reflected on this page, and the date of the last update will be mentioned at the bottom.

Return & Exchange Policy

1. Return Eligibility:

We want you to be completely satisfied with your purchase from Binepad. If you are not happy with your order, you may be eligible for a return or exchange. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiation of Return or Exchange:

To initiate a return or exchange, please contact our customer support within 7 days of receiving your order. You can reach out to us via email or the contact form available on our website. Kindly provide the order details and a brief explanation of the reason for the return or exchange.

3. Return Shipping:

If the return or exchange is due to a damaged or defective product, we will bear the return shipping costs. In all other cases, the customer will be responsible for the return shipping charges.

4. Return Process:

Once your return or exchange request is approved, we will provide you with instructions on how to proceed. Please securely package the item and send it back to us at the address provided by our customer support team. For the refund or exchange to be processed smoothly, ensure that the product is well-protected during transit.

5. Refund or Exchange Processing:

Upon receiving the returned product and verifying its condition, we will process the refund or exchange. For refunds, the amount will be credited to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider's policies.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will arrange for a return or replacement as per our policy.

7. Change of Mind:

For returns due to a change of mind, the product must be in its original condition, and a restocking fee may apply. Please contact our customer support for further details.

8. Order Cancellation:

If you wish to cancel an order before it is shipped, please contact us immediately. Once an order is dispatched, the standard return process applies.

9. Support and Assistance:

For any questions or concerns related to returns and exchanges, feel free to contact our customer support team. We are here to assist you and ensure a seamless shopping experience.

10. Changes to Return and Exchange Policy:

We reserve the right to make changes or updates to our Return and Exchange Policy as needed. Any revisions to the policy will be reflected on this page, and the date of the last update will be mentioned at the bottom.